GREAT Training Program
The global economy may rise and fall, but the retail basics remain the same. The only way smaller shops can survive against retail giants is to provide GREAT customer service.
GREAT is an acronym for our customer service initiative software. It's a simple way to remember what's important to the people shopping in your store.
The priniciple is simple.
- G - Greet - Greet the customer graciously.
- R - Retain - Retain with efficient register processing.
- E - Engage - Engage the customer with enthusiasm.
- A - Attitude - Attidue shapes behavior.
- T - Teamwork - Together, everyone achieves more.
Our hands-free training tool allows your employees and volunteers to sit at a computer wearing headphones and engage in our easy to follow on-screen training. The guide takes approximately 45 minutes to complete and is followed up with a quiz to make sure your volunteers/employees have absorbed the principles of our program.
Excerpt from the training tool:
"We're in the people business, we sell solutions to problems and good feelings. Customers today are so used to poor service that when a store actually provides a GREAT level of service they are amazed. Part of being able to solve your customer/guests problem or make them feel better is to engage them. Get out from behind the counter and talk to them."
If you're ready to puchase the GREAT Customer Service Trainer's Guide please click here for our easy order form.